We currently ship from our HQ in Melbourne, and aim to process your order within 24 ~ 48 hours of it being placed. We do not operate on public holidays or weekends. If you have any questions please contact us at: firstname.lastname@example.org
We now ship EXPRESS POST AUSTRALIA WIDE FREE! Shipping price to New Zealand is a flat rate of $10, free on orders over $200. Shipping price INTERNATIONALLY is a flat rate of $18, free on orders over $300.
Within Australia we use Australia Post Express, the estimated delivery time is between 1 ~ 2 business days after shipment in metropolitan areas, and for regional areas 2 to 5 days. For international orders we use Pack and Track Australian Post, with an estimated 3 ~ 10 business day delivery to metropolitan areas of major cities.
Once your parcel has been dispatched you will receive a confirmation email including a unique tracking number, and can be viewed online at: www.auspost.com/track Tracking numbers can take up to 24 hours to register with Australia Post.
Please note Items shipped to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is responsible for all Import Fees. Please be aware that this is a legal requirement out of our control, so please check with customs in your country to ascertain any additional charges prior to purchase. Coco & Max will not be liable for any loss or damage suffered by you through any delay in delivery. Once the order is dispatched it’s in the hands of Australia Post and we are not liable for any errors made by these services.
Coco & Max cannot be held responsible for an incorrect address being entered on your order. We do not accept addresses stated as P.O Box, please state a street delivery address. If you complete your order and then notice that the address details are incorrect, or have any further questions, PLEASE CONTACT COCO & MAX AT: email@example.com
If you change your mind, or receive any products that you are unhappy with, you may return the item within 5 days from delivery. We will then offer you an online credit or full refund for the purchase price of the item. The purchase price is the amount you paid for the product and does not include any delivery costs. Please also note that you are responsible for postage costs of returning the item. We recommend using registered mail to return items, as Coco & Max is not liable for any items lost in the post.
All items returned must be in the original condition - unworn and unwashed, including all labels and tags intact (hygiene strips also apply on swimwear). We will not be able to accept any items for return which are not in original condition.
Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability. We do not accept returns or size exchanges on items that show wear or use, make up or deodorant stains. Returns will not be accepted if you have not followed the care label instructions correctly.
In the unlikely event that you receive an item that is faulty or damaged please contact us within 7 days of receiving and we will organise a replacement. If an item is faulty and there is no suitable replacement you will be fully refunded. If a replacement is unavailable you may choose another suitable item. Contact us at: firstname.lastname@example.org Please remember to provide your receipt and order number as proof of purchase.
Please note, items bought on sale will not be refunded. Only exchanges on sale items that are deemed faulty are accepted. We do not refund postage charges for goods returned and your own return postage costs are not refundable. You will however be refunded the shipping cost if the return is a result of a manufacturing error or a shipping error in our part.
Coco sizes are designed to fit the following measurements in centimetres.
They are approximate only and may vary. The model is wearing a size small.
XS S M L
Bust 87 92 97 102
Waist 69 74 79 83
Hips 89 94 99 104
XS S M L
AU 8 10 12 14
UK 8 10 12 14
EU 36 38 40 42
JAP 7 9 11 13
US 4 6 8 10